Issues will be uncovered and risk will be significantly reduced. One of the key components to be included in the plan is a list of contact numbers for those cloud providerís key personnel involved in incident resolution. Reliance on email or a web based ticket management system will add to the time for resolving the issue and the former can be useless if the mail service has gone down. I donít know about you, but I do not like waiting for an email response when in a stressful situation. Test, Retest and test again the incident response.
In the fictitious story I have presented a scenario that can certainly happen to anyone. Disasters happen, often without notice or forewarning. We can, however, be prepared and minimize the impact of the cloud providerís unavailability, poor service, migration between providers or moving out of the cloud altogether. Review your existing service provider contract now and do take the time to read the Cloud Security Alliance Guide.
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