We’ve seen some interesting and exciting developments emerge recently, including advancements in software-defined networking, explosions in cloud consumerization applications like Dropbox, and such instrumentation innovations as the “smart house”—an automated home that connects your thermostat, smoke detector, alarm system, appliances, and lighting to the Internet, giving you complete remote access and connectivity—the Internet of Things.
After nearly five years in the cloud industry, I’ve made many predictions for different technologies, but I’m particularly excited about what’s in store for the cloud. As we’ve seen in 2013, cloud computing has really changed the way business is done, bringing a whole new level of transparency and accountability to the customer experience.
Customers continue to demand convenience and immediacy, two characteristics the cloud is designed to deliver. In this sense, cloud technology is a game changer: it takes the traditional service delivery model and creates a transparency that has never before existed, forcing industries to transform and become transparent with the use of real-time information.
One distinguishing feature of cloud computing is the accessibility of the technology to all businesses; small to mid-size businesses benefit from the infrastructure and capabilities of cloud investments as much as enterprise businesses, albeit on a smaller scale.
In my opinion, the cloud will take six distinct directions in 2014, some of which have already begun this year and will continue through the next:
Demystifying the cloud. In the past few years, multiple publications have reported on the confusion around cloud technology and how this confusion can cause delays in adoption, especially for small to mid-size businesses. In 2013, cloud service providers and end users began to clarify the confusing and often inconsistent cloud lexicon, a trend that will continue to evolve in 2014 as more discrete solutions and concrete definitions around the cloud are solidified, allowing for more seamless integration of cloud technologies and, by design, increased benefits to organizations.
Increased mobility. Tablets and smart devices will continue to displace paper-based processes, especially in situations where employees are in the field, interacting with service events. One example of this shift already occurring can be seen in the healthcare industry; doctors today are equipped with tablets that allow physicians to send prescription refills to a patient’s pharmacy right from the exam room. Real-time data access, incident management and reporting will optimize business processes and increase customer service effectiveness across industries. More and more businesses are operating as “always on and available,” driving the need to align data accessibility and security with this expectation.
Hybrid cloud growth accelerates. Hybrid cloud adoption, being driven by expanded virtualization solutions such as IT as a Service (ITaaS), will continue to grow. More organizations are looking to leverage cloud infrastructure capabilities as a complementary strategy to their internal IT services.