Emphasizing the role of engineers and technical communicators, Information Overload discusses the root causes and costs of information overload within organizations and introduces strategies and proven techniques for reducing information overload and minimizing its negative impact.
It offers a theoretical framework and ideas for future research, and features special chapter 'insight boxes' that recount different approaches to problems from various multinational corporations.
- Focuses on key definitions and challenges of information overload for both communicators and organizations
- Details a variety of technical and human-centered strategies for addressing the deluge of data
- Presents effective solutions tried at IBM, Xerox, and Harris Corporation
- Examines the effects of culture as well as that of color, visual form, text, and end-user documentation
- Offers an engineering perspective on the technologies available for dealing with information overload.